21st Century Distributing



Frequently Asked Questions
Q: Does 21st accept credit cards?
A: Once you are authorized as a reseller, contact us for a "Credit Card Authorization" form. This form must be submitted for each purchase.
This allows you to use American Express, Discover, MasterCard, and Visa as a convenient way to pay for your purchases.

Q: What is 21st Century's defective return policy on SONY, SAMSUNG, and LG products?
A:(SONY, SAMSUNG, and/or LG PRODUCTS) A 21st Century Return Authorization Number must be obtained from 21st Century prior to the return of any SONY, SAMSUNG, and/or LG products. RAs are valid for a period of 10 days only. Product returned without an RA will be returned to the dealer. DOA/Defective SAMSUNG / LG / SONY (excluding Sony Panels) products will be eligible for exchange if it is returned within 14 days of purchase. All SONY PANELS must have an official SONY approved Return Authorization (including the #) issued by SONY in order for 21st to process a return for a dealer (a Sony Case # does not constitute a Sony RA).
After 14 days, defective SONY, SAMSUNG, and/or LG merchandise must be sent to the manufacturer's authorized warranty repair center. Defective returns are for replacement only. Any SONY, SAMSUNG, and/or LG merchandise to be exchanged must be returned to 21st Century prepaid and must include all accessories including the original box with the RA number on the outside of the box. Please allow 5-7 days for processing returns.

Q: Can I return product for credit?
A: 21st Century will, at our discretion, issue credit for return merchandise up to 30 days of your invoice date. Any product to be returned for credit must be in brand new, unopened condition and must be a current model. A Return Authorization number must be obtained and marked return for credit, along with a copy of the invoice. We reserve the right to charge a 3% service fee for any A-Stock returns processed via credit card.
We will be glad to credit your account towards future purchases. Credits on accounts will expire 1yr from the date they are issued. Please make sure to use any credits on your account within one year from the date they are issued.
Sorry, no returns on special orders or close-out items.
Please allow 7-10 days for processing of credit.

Q: What happens if 21st Century mis-ships my order?
A: UPS/FedEx - If you receive a UPS or FedEx order that is incorrect or missing items, please contact the salesperson with whom you placed your order. They will be glad to help you correct any problem. However, you must notify us within 48 hours of receiving it. No adjustments or corrections will be made after 48 hours.
Motor Freight Deliveries - Please check all items delivered before the freight company driver leaves. If there is any damage, it must be noted on the Bill of Lading at the time of delivery. Once the driver leaves, the freight company will not assume responsibility for damaged merchandise unless it has been noted on the Bill of Lading.

Q: How often do prices on products change?
A: Prices are updated on a regular basis (24hours a day / 7days a week). To help with this, our website will automatically adjust and correct any pricing on any products in your cart on each page refresh as well as a final refresh at checkout when you proceed with submitting an order. You will be notified with a popup a alerting you that the price as changed on products in your cart. We do not charge or invoice you for product until after an order is picked/pulled and scheduled for shipment/delivery/pickup. If a price changes on an item between the time the order was submitted and when the order was invoiced, prices will default to the current price at the time the invoice is completed. We do our best to alert dealers ahead of time of promotions that are coming to an end and/or price updates on items waiting to be invoiced; however in order to honor the sale price at the time that an order was placed, all items be billed out during the scheduled sales promotion dates.

Dealers Only
Toll Free: 800.849.0647
Phone: 919.779.0273
Fax: 919.779.8994
(see individual branch for hours)
Garner Location:
(Corporate Headquarters)
21st Century Distributing
529 Dynamic Dr.
Garner, NC 27529
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (984) 444-8581
Charlotte Location:
21st Century Distributing
1432 Center Park Dr.
Charlotte, NC 28217
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (980) 224-5577
Buford Location:
21st Century Distributing
2718 Brickton North Dr.
Buford, GA 30518
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (470) 655-0128
Orlando Location:
21st Century Distributing
524 Mid Florida Dr. ste 205
Orlando, FL 32824
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (321) 203-4531
Nashville Location:
21st Century Distributing
4021 Travis Drive
Nashville, TN 37211
8:00am-5:30PM Central Mon-Fri
Direct Number: (629) 206-9152
Pompano Beach Location:
21st Century Distributing
1590 NW 27th Avenue Suite # 6
Pompano Beach, FL 33069
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (754) 205-9057
Marietta Location:
21st Century Distributing
1750 Enterprise Way ste. 111
Marietta, GA 30067
8:00am-5:30PM Eastern Mon-Fri
Direct Number: (470) 905-3397
*Nashville Branch is open until 6:30pm Eastern
1:32 PM Friday, April 19, 2024
©2024 21st Century Distributing Inc.