Frequently Asked Questions
Q: Does 21st accept credit cards?
A: Once you are authorized as a reseller, contact us for a "Credit Card Authorization" form. This form must be submitted for each purchase.
This allows you to use American Express, Discover, MasterCard, and Visa as a convenient way to pay for your purchases.
Q: What is 21st Century's defective return policy on SONY & SAMSUNG products?
A:(SONY and/or SAMSUNG PRODUCTS) A Return Authorization Number must be obtained from 21st Century prior to the return of any SONY and/or SAMSUNG merchandise. RAs are valid for a period of 10 days only. Product returned without an RA will be returned to the dealer. DOA/Defective SONY and/or SAMSUNG merchandise will be eligible for exchange if it is returned within 14 days of purchase.
After 14 days, defective SONY and/or SAMSUNG merchandise must be sent to the manufacturer's authorized warranty repair center. Defective returns are for replacement only. Any SONY and/or SAMSUNG merchandise to be exchanged must be returned to 21st Century prepaid and must include all accessories including the original box with the RA number on the outside of the box. Please allow 5-7 days for processing returns.
Q: Can I return product for credit?
A: 21st Century will, at our discretion, issue credit for return merchandise up to 30 days of your invoice date. Any product to be returned for credit must be in brand new, unopened condition and must be a current model. A Return Authorization number must be obtained and marked return for credit, along with a copy of the invoice.
We will be glad to credit your account towards future purchases. Sorry, no returns on special orders or close-out items.
Please allow 7-10 days for processing of credit.
Q: What happens if 21st Century mis-ships my order?
A: UPS/FedEx - If you receive a UPS or FedEx order that is incorrect or missing items, please contact the salesperson with whom you placed your order. They will be glad to help you correct any problem. However, you must notify us within 48 hours of receiving it. No adjustments or corrections will be made after 48 hours.
Motor Freight Deliveries - Please check all items delivered before the freight company driver leaves. If there is any damage, it must be noted on the Bill of Lading at the time of delivery. Once the driver leaves, the freight company will not assume responsibility for damaged merchandise unless it has been noted on the Bill of Lading.
Q: How often do prices on products change?
A: Prices are updated on a regular basis (24hours a day / 7days a week). To help with this, our website will automatically adjust and correct any pricing on any products in your cart on each page refresh as well as a final refresh at checkout when you proceed with submitting an order. You will be notified with a popup a alerting you that the price as changed on products in your cart. We do not charge or invoice you for product until after an order is picked/pulled and scheduled for shipment/delivery/pickup. If a price changes on an item between the time the order was submitted and when the order was invoiced, prices will default to the current price at the time the invoice is completed. We do our best to alert dealers ahead of time of promotions that are coming to an end and/or price updates on items waiting to be invoiced; however in order to honor the sale price at the time that an order was placed, all items be billed out during the scheduled sales promotion dates.