Privacy Policy
Effective date: January 8, 2026
Company: STV Inc. d/b/a 21st Century Distributing
Website: https://21stcenturydist.com
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Services, including email and SMS communications.
21st Century Distributing
529 Dynamic Dr., Garner, NC 27529, United States
Email: info@21stcenturydist.com
Phone: (984) 444-8581
2) Scope
This Privacy Policy is intended to support compliance with common privacy requirements that may apply depending on your location, including the United States (including California), Canada, and the EEA/UK.
3) Information We Collect
A. Information you provide
- Identifiers and contact data (name, email address, phone/mobile number, business name)
- Account data (login credentials and preferences)
- Transactional data (orders, shipping details, invoices, communications)
- Uploads and content (documents, images, and other files you upload)
- Marketing preferences (opt-in/opt-out status and consent metadata)
B. Information collected automatically
- Device and usage data (IP address, browser type, device identifiers, referring/exit pages, timestamps)
- Cookies and similar technologies (functionality and analytics; marketing measurement where enabled)
C. Payment information
Payment card information is typically processed by third-party payment processors. We do not intentionally store full payment card numbers.
4) How We Use Information
- Provide and operate the Services (accounts, authentication, order processing, fulfillment)
- Communicate with you about transactions, updates, and support
- Send marketing communications if you opt in (email and/or SMS)
- Maintain security, prevent fraud, and enforce policies
- Measure and improve performance (analytics)
- Comply with legal obligations
5) Legal Bases (EEA/UK)
If GDPR/UK GDPR applies to you, we rely on contract, legitimate interests, consent (where required), and legal obligations as appropriate.
6) Sharing and Disclosure
We may disclose information to service providers (including email/SMS delivery, hosting, analytics), payment processors, advisors, authorities when required, and in connection with business transfers.
Mobile number and SMS consent data
We do not sell or share mobile phone numbers, text messaging originator opt-in data, or SMS consent data with third parties or affiliates for their own marketing/promotional purposes.
7) Email Communications
Transactional emails support the Services (e.g., order confirmations, password resets, support). Marketing emails are sent only if you opt in; you can unsubscribe at any time using the link in the email.
8) SMS / Text Messaging Program
We may send SMS messages for transactional/operational, customer service, and (if you opt in) marketing/promotional purposes.
- Consent: collected via website opt-in (and other permitted methods where applicable). Consent to receive marketing texts is not required as a condition of purchase.
- Opt-out: reply STOP (or END, CANCEL, UNSUBSCRIBE). You may receive a final confirmation message.
- Help: reply HELP or contact us at info@21stcenturydist.com or (984) 444-8581.
- Rates: message and data rates may apply. Message frequency varies.
- Providers: we use one or more messaging providers and may change vendors over time.
9) Cookies and Analytics
We use cookies for essential functionality and analytics (including Google Analytics). You can manage cookies in your browser settings.
10) Data Retention (Including Email and SMS Retention)
We retain personal information only as long as reasonably necessary for the purposes described, unless a longer period is required or permitted by law.
- Account data: while active plus up to 24 months after closure (unless legally required longer)
- Order/transaction records: typically up to 7 years
- Email communications: as needed for support/transactions and legal obligations; marketing subscription status until you unsubscribe and a limited period thereafter
- SMS content logs and consent records: typically up to 5 years after your last interaction or after opt-out
- Support communications: typically up to 24 months after resolution
- Uploaded documents/images: retained while needed for the account/business purpose; deleted/de-identified within a reasonable period after removal/closure (subject to backups/legal holds)
- Technical logs: typically 12–24 months
11) Security
We use reasonable safeguards to protect personal information, but no system is 100% secure.
12) International Transfers
We are based in the United States and may process/store information in the U.S. and other jurisdictions where our providers operate, using appropriate safeguards where required.
13) Your Privacy Rights
California (CCPA/CPRA)
California residents may have rights to know, delete, correct, and opt out of sale/sharing (as defined by law), and not be discriminated against for exercising rights. We do not sell personal information.
EEA/UK (GDPR/UK GDPR)
You may have rights to access, rectify, erase, restrict/object, portability, withdraw consent, and lodge complaints with an authority.
Canada (PIPEDA)
You may have rights to access and correct your personal information and challenge our compliance with applicable privacy principles.
14) Marketing Choices
15) Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or older ages where required by local law).
16) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date above indicates when it was last updated.
17) Provider Flexibility Notice
We currently use providers that may include Mailchimp, AWS (including SNS-related services), Microsoft Exchange, Postmark, and Google Analytics, and we may change providers without notice. Providers are required to process information only on our instructions and for the purposes described in this Privacy Policy.
